Ku77 FAQ – all your questions answered, right here

No. Under ku77's policy, each individual is permitted only one account. If multiple accounts are found under the same person's name, all accounts will be permanently closed and the balances may be forfeited.

Yes. After registration, an OTP will be sent to your registered mobile number. Verifying your number with that OTP activates your account. This step is essential for the security of your account.

Once your name and date of birth are set, you'll need to contact support for changes, and verification will be required. Your mobile number, email, and password can be updated on your own through Profile Settings.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes about 2 minutes.

If your account is suspended, you will be shown the reason at login. Suspensions are typically due to incomplete KYC verification or a violation of our terms. at the Help Center contact us and submit the required documents.

You can play without KYC for smaller transactions. However, for large withdrawals or once you exceed certain limits, a copy of your NID or passport will be required. This is necessary to comply with international regulations.

Yes. At any time support Contact us to close your account. As part of its responsible gaming commitment, ku77 fully supports voluntary account closure. For more information, Responsible Gaming view the page.

ku77 supports all major payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: All major banks
• Cryptocurrency: USDT, BTC (selected methods)

The minimum deposit at ku77 is just ৳200. You can start with this amount via bKash or Nagad. For bank transfers, the minimum is ৳500. There are no deposit fees.

Withdrawals to bKash and Nagad are typically processed within 5–30 minutes. Bank transfers may take 1–3 business days. Requests submitted between 11 PM and 7 AM are processed in the morning.

ku77 does not charge any fees for standard withdrawals. However, the payment gateway may apply its own charges (e.g., bKash applies a 1.5% cashout fee). These charges are levied directly by the payment provider.

First, wait 15–30 minutes. If the issue persists, take a screenshot of the transaction and note the transaction ID, then contact at the Help Center Contact us. Most issues are resolved within 24 hours.

No. Direct fund transfers between users are not supported on ku77. Your balance can only be used for games or withdrawn to your own payment method.

The daily withdrawal limit depends on your account's verification level. Standard accounts can withdraw up to ৳1 lakh per day, while fully KYC-verified accounts have a higher limit.

Double-check the number before submitting a withdrawal. Once processed, a refund is difficult to obtain. However, if it is still in progress, quickly support Contact us and cancellation may be possible in certain cases.

by registering Your welcome bonus is credited automatically the moment you make your first deposit. For bonus amount and terms, on the Bonus page View details. If you have a promo code, apply it during registration.

Rollover means you must wager a specified amount before you can withdraw bonus funds. For example, a ৳100 bonus with a 10x Rollover requires ৳1,000 in total bets. Each offer has its own specific terms, so on the Bonus page Read the terms.

Yes. ku77 offers weekly and monthly reload bonus offers for regular players. Log in to see active offers on your dashboard. Keep notifications enabled to stay updated on daily offers.

Bonuses generally cannot be withdrawn directly. You can withdraw winnings earned from a bonus only after meeting the specified rollover requirement. However, some special offers do include a Cash Bonus that can be withdrawn directly — make sure to read the terms carefully.

Yes. Through ku77's referral program, both you and your friend receive a bonus when you refer them. Once your friend makes their first deposit, the referral bonus will be credited to your account. For details, on the Bonus page here.

Cashback offers return a portion of your losses over a set period. For example, a 10% weekly cashback means if you lose ৳1,000, you get ৳100 back. Cashback is typically credited every Monday.

Once a bonus expires, any unused bonus balance will be automatically removed from your account. Try to complete the Rollover requirement within the allotted time after receiving a bonus. Full details on expiry are stated in each offer's terms and conditions.

ku77 offers betting on over 30 sports, including cricket, football, tennis, badminton, kabaddi, and e-sports. With live betting, you can place wagers on matches in real time. Learn more on the Betting page here.

Yes. In Live Betting, odds change in real time as the match progresses. It's more exciting, but since odds shift quickly, you need to make decisions fast. For tips, Betting Tips page here.

Bets generally cannot be cancelled once confirmed. In some cases, if the Cash Out feature is available, you can partially or fully close a bet within a set timeframe. The Cash Out option will appear on your bet slip.

If a match is officially cancelled, all bets on that match are automatically refunded. The amount is returned to your balance within 24–48 hours depending on the situation.

Yes. ku77 supports Accumulator or Parlay bets. Adding multiple matches to your bet slip multiplies the total odds, which can significantly increase your potential winnings. Keep in mind that if any one match loses, the entire Parlay is lost.

The minimum bet starts from ৳20. The maximum limit varies by event and market. Higher limits apply to major matches. The limit for a specific event is shown on the bet slip.

Yes. ku77's Live Casino is fully supported on both mobile browsers and the app. You can play Live Roulette, Blackjack, Baccarat, and Under-Over with real dealers. For quick access, Download the app।

Yes. ku77 uses SSL encryption to keep all your data secure. Personal information is never shared with third parties. To learn more, see our Privacy Policy Read more.

Go to Profile Settings and open the "Security" tab to find the 2FA option. Enable 2FA using mobile OTP or an Authenticator app. Once active, every login will require an additional verification step.

Instantly support Contact support and request an account lock. Reset your password and review your list of logged-in devices. Share your transaction details with the support team.

ku77 will never ask for your password or OTP via email or SMS. Do not click any links in suspicious messages. Always access the site by typing ku77.cash directly into your browser, and report anything unusual to support.

ku77 operates under an international gaming license, and all activities comply with regulatory guidelines. Transparency and fair play are at the core of everything ku77 does. For details, About Us View on page.

Get the ku77 App directly Download page available for direct download. Both Android and iOS versions are available. Even if not listed on Google Play or the App Store, you can install it directly by downloading the APK.

Go to your phone's Settings → Security → Unknown Sources and enable it. Then download and install the APK file. You can turn off Unknown Sources again after installation. Detailed instructions on the download page Yes.

The app offers fast loading, push notifications, biometric login, and an offline mode. The website has all the features too, but isn't as smooth as the app. For regular users, the app is the better choice.

When you open the app, you'll receive an automatic notification whenever a new update is available. Download page You can also update the app by downloading the latest version and reinstalling it. Your existing data will not be lost.

Logging in from multiple sessions on your own device is safe. However, if you log in on someone else's device, always log out when done. You can view active sessions and terminate any unrecognised ones from your profile.